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Olivia JacobProfessor

Asked: August 7, 20222022-08-07T20:42:00-04:00 2022-08-07T20:42:00-04:00In: Uni

Quality Management (MGT 424)

Summaries the article using your own words. (03 Marks) (250 – 300 words)
According to the article, Total Service Management (Figure 1 – Transport Model) is a new adopted philosophy used in organizations to improve the quality levels. Discuss its efficiency as a quality management approach ( 03 Marks) (100 -150 words )
Model Leonard Berry is one of dynamic models used to measure the service’s quality in railway passenger transport. Demonstrate its dimensions with specific examples. ( 03 Marks) (100 -150 words )
Do you think that the dynamic models can help service companies to improve its customer’s satisfaction levels? Why? ( 03 Marks) (100 -150 words )
To which extent do you think that the dynamic models is applicable in production industries? Explain, ( 03 Marks ) ( 150 – 200 words )

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