2. Describe how legislation may be applicable to workplace problems (provide an example as part of your answer).

3. Describe how organisational policies and procedures may be applicable to workplace problems (provide an example as part of your answer).

4. Identify and describe two critical thinking methods that may be used to identify complex issues in the workplace using the table below (there is an example to get you started).

Method Description

Interview This method uses a formal or informal interview process to obtain information about a workplace issue (such as how a product is used). It asks relevant questions to relevant stakeholders and documents the answers.