Structure your report according to the content you want to present and optimize the flow, so that the reader can easily follow your logic and arguments. You should be able to accomplish the task with about 2,500 words of text. The upper limit is 3,000 words. Higher word count will result in a reduction of marks. Logical structure, concise language, and focus demonstrate analytical and critical thinking.
It is expected that the APA formatting is applied.
NOTE:
Please ensure that you add a declaration regarding your use of AI at the end of the assignment. In this declaration, you shall confirm that you created the assignment in compliance with academic integrity standards.
Visit to an IKEA store
General observations (Rubric item 2): Visit an IKEA store to observe its operations firsthand. During the visit, pay attention to the following four aspects and how they support the operational decisions in these parameters:
- Layout and design of the store.
- Inventory management practices.
- Flow of customers, goods, and services.
- Use of technology in operations.
Document your general observations and findings, e.g., with pictures or graphs (Rubric item 2).
Further observations and investigations:
Focus your investigations on the following items:
- Quality Management and Lean Processes (Rubric item 3): Evaluate IKEA’s quality management processes in the store. Look for quality checkpoints within the store and ways to minimize any type of waste and maximize efficiency in operations. Pay attention to inventory management practices, sales, and delivery processes used.
- Do-It-Yourself (DIY) Approach (Rubric item 4): Note IKEA’s unique DIY approach to furniture assembly. Assess how this strategy impacts operations, including packaging, transportation, customer experience, and satisfaction.
- Customer Convenience (Rubric item 5): Evaluate the overall customer convenience offered by IKEA. Consider factors such as store layout for easy navigation, availability of services, and integration of technology to enhance the shopping experience. How does IKEA prioritize customer convenience in its operational decisions?