In the case study provided, you are asked to examine the operations of an ambulatory, non-emergent care clinic which treats private and occupational health patients and provides services which do not include continuing or specialized medical care. Cooperstown Medical Associates is currently facing a few challenges and opportunities which will impact their profitability.

TO PREPARE FOR THIS ASSIGNMENT:

Review the issues that surround provider productivity, to evaluate whether the organization can be successful in the new era of healthcare reform.

Consider the information that would need to be known by a president and/or medical director before making any financial and organizational decisions.

In your paper, address the following based on the Cooperstown Medical Associates case study:

Describe at least three metrics you will use to evaluate the organization’s productivity.

Explain how you will use these metrics in evaluating productivity.

Explain how the metrics will help measure the potential of the organization’s success in the new era of healthcare reform.

Analyze opportunities for improvement using Lean Management and Six Sigma principles.

Develop five measurable stretch goals and how they will help the organization in the future.