Assessment Questions:
Question 1: Do some research on the Internet to find current opinions on the pros and cons of using SaaS. Try to find some examples of success and failure stories. Under what circumstances do you think using SaaS makes sense?
Question 2: From the perspective of a Fitter salesman, list the benefits of utilizing mobile devices. Then, from the perspective of Fitter’s IT team, outline the obstacles of building and sustaining such mobile apps. Assume that the business has its own ERP system. What is the best course of action for the company? Why
Question A
Software as a Service (SaaS) is a model of software delivery that allows users to access software over the internet, rather than installing it on their own devices.
Pros of using SaaS include:
Cons of using SaaS include:
Success stories of SaaS include:
Failure stories of SaaS include:
Using SaaS makes sense for organizations that:
It’s important to note that while SaaS can offer many benefits, it’s not a one-size-fits-all solution. Organizations should carefully evaluate their specific needs and risks before making a decision to adopt SaaS.
Question A
From the perspective of a Fitter Salesman, the benefits of utilizing mobile devices are:
Increased productivity: Salesmen can access customer information and place orders on the go, allowing them to spend more time in the field and less time in the office.
Improved customer service: Salesmen can access customer information and place orders on the go, allowing them to respond to customer inquiries and requests in a timely manner.
Improved communication: Salesmen can communicate with customers and other team members in real-time, allowing them to resolve issues and make decisions more quickly.
Improved data collection and analysis: Salesmen can easily collect data on customer preferences and buying habits, which can be used to improve sales and marketing strategies.
From the perspective of Fitter’s IT team, the obstacles of building and sustaining mobile apps are:
Integration with existing systems: Integrating the mobile apps with Fitter’s existing ERP system can be a complex and time-consuming process.
Data security: Ensuring the security of sensitive customer and business data stored on mobile devices can be a major concern.
Cost: Building and maintaining mobile apps can be costly, especially if the company needs to hire additional staff or contractors to handle the development and maintenance.
Technical support: Providing technical support for mobile apps can be challenging, as the IT team will need to troubleshoot and resolve issues on a variety of different devices and platforms.
The best course of action for the company would be to work with a reputable mobile app development company that has experience in building and integrating mobile apps with ERP systems. This will allow Fitter to benefit from the increased productivity, improved customer service, improved communication, and improved data collection and analysis provided by mobile apps, while minimizing the obstacles of integration, data security, cost, and technical support. The mobile app development company should have a proven track record of delivering secure, reliable, and scalable mobile apps that meet the needs of business. Additionally, the company should have a good understanding of the company’s ERP system and be able to easily integrate the mobile apps with it.
SAMPLE ANSWER TO Q1
software as a Service (SaaS) is a model of software delivery that allows users to access software over the internet, rather than installing it on their own devices. This delivery model has become increasingly popular in recent years, as it offers a number of advantages for businesses. In this essay, we will discuss the pros and cons of using SaaS, provide examples of success and failure stories, and explore under what circumstances using SaaS makes sense.
One of the main advantages of using SaaS is its cost-effectiveness. With SaaS, there are typically no upfront costs, and users pay only for the services they use. This makes it an attractive option for businesses that want to reduce their IT expenses. Additionally, SaaS can easily scale up or down to meet the changing needs of a business, which provides organizations with added flexibility.
Another advantage of SaaS is its accessibility. SaaS can be accessed from anywhere with an internet connection, which allows employees to work remotely, and businesses to operate globally. Furthermore, SaaS providers often update their software regularly, which means users always have access to the latest features and security updates. This ensures that their software is always up-to-date and provides them with the latest technology. Moreover, SaaS providers handle all the maintenance and updates, which means that businesses do not have to worry about these tasks.
However, there are also some downsides to using SaaS. One disadvantage is that SaaS software may not be as customizable as software that is installed on-premises. Additionally, SaaS requires a stable internet connection to function, which means that businesses that operate in areas with poor internet connectivity may not be able to use it. Furthermore, data stored in the cloud may be more vulnerable to cyber attacks, which can lead to security concerns. Additionally, SaaS providers may have access to user data and may use it for their own purposes, which means that businesses have limited control over their data.
Success stories of SaaS include Salesforce, a cloud-based customer relationship management (CRM) system, which has become one of the most widely used CRM systems in the world. Another example is Zoom, a cloud-based video conferencing system, which saw a massive increase in usage during the COVID-19 pandemic as more companies shifted to remote work. However, there are also failure stories of SaaS, such as in 2018, a security vulnerability in Google+ exposed the personal data of hundreds of thousands of users. Google decided to shut down the service as a result. Another example is Zoom, which faced a number of security and privacy concerns in 2019, which led to a decline in usage.
In conclusion, using SaaS can offer many benefits for businesses, such as cost-effectiveness, scalability, accessibility, and the ability to access the latest technology. However, it’s not a one-size-fits-all solution and organizations should carefully evaluate their specific needs and risks before making a decision to adopt SaaS. Using SaaS makes sense for organizations that have limited IT resources and expertise, want to reduce upfront costs, improve the flexibility of their IT infrastructure, require the ability to scale up or down quickly, and want to access the latest technology remotely.
It’s worth noting that another key aspect of SaaS is its ability to be easily integrated with other software, which can help to streamline workflows and improve collaboration within an organization. Additionally, businesses can also benefit from the expertise of SaaS providers, who are typically well-versed in the software and can provide support and guidance to users.
It is also important for businesses to consider the vendor’s track record and reputation when choosing a SaaS provider. This includes evaluating the provider’s security measures, data privacy policies, and compliance with regulations. It’s also important to ensure that the provider has a robust disaster recovery and business continuity plan in place to ensure that the service can continue to be accessed even in case of an unexpected event.
Overall, SaaS has many benefits, but it’s important for businesses to carefully consider the pros and cons of using it before making a decision. By carefully evaluating their specific needs, risks, and the reputation of the vendor, organizations can ensure that they are making the best decision for their business.
From the perspective of a Fitter Salesman, the benefits of utilizing mobile devices are:
From the perspective of Fitter’s IT team, the obstacles of building and sustaining mobile apps are:
The best course of action for the company would be to work with a reputable mobile app development company that has experience in building and integrating mobile apps with ERP systems. This will allow Fitter to benefit from the increased productivity, improved customer service, improved communication, and improved data collection and analysis provided by mobile apps, while minimizing the obstacles of integration, data security, cost, and technical support. The mobile app development company should have a proven track record of delivering secure, reliable, and scalable mobile apps that meet the needs of business. Additionally, the company should have a good understanding of the company’s ERP system and be able to easily integrate the mobile apps with it.
It’s worth noting that another key aspect of SaaS is its ability to be easily integrated with other software, which can help to streamline workflows and improve collaboration within an organization. Additionally, businesses can also benefit from the expertise of SaaS providers, who are typically well-versed in the software and can provide support and guidance to users.
It is also important for businesses to consider the vendor’s track record and reputation when choosing a SaaS provider. This includes evaluating the provider’s security measures, data privacy policies, and compliance with regulations. It’s also important to ensure that the provider has a robust disaster recovery and business continuity plan in place to ensure that the service can continue to be accessed even in case of an unexpected event.
Overall, SaaS has many benefits, but it’s important for businesses to carefully consider the pros and cons of using it before making a decision. By carefully evaluating their specific needs, risks, and the reputation of the vendor, organizations can ensure that they are making the best decision for their business.
Q2
Mobile devices have become an integral part of modern business operations, offering a number of benefits for companies that choose to utilize them. From the perspective of a Fitter salesman, the benefits of utilizing mobile devices include increased flexibility and accessibility, improved productivity, and enhanced customer engagement.
One of the main benefits of mobile devices for salesmen is increased flexibility and accessibility. Salesmen can use mobile devices to access important information and resources, such as customer data and product information, from anywhere at any time. This allows them to respond quickly to customer inquiries and make informed decisions, even when they are away from the office. Additionally, mobile devices can be used to communicate with customers and colleagues, which enables salesmen to stay in touch and build relationships even when they are on the go.
Another benefit of mobile devices for salesmen is improved productivity. Salesmen can use mobile devices to manage their schedules, track leads, and update customer information in real-time, which helps them to work more efficiently and effectively. Additionally, mobile devices can be used to access business intelligence and analytics, which can help salesmen to identify new opportunities and make more informed decisions.
Finally, mobile devices can be used to enhance customer engagement. Salesmen can use mobile devices to deliver personalized and timely communication to customers, such as sending customized offers and promotions. Additionally, mobile devices can be used to provide customers with easy access to product information, such as videos and images, which can help to increase sales.
While there are many benefits of using mobile devices for salesmen, there are also some obstacles that must be overcome in order to build and sustain mobile apps. From the perspective of Fitter’s IT team, the main obstacles include security concerns, integration with existing systems, and the cost and effort required to build and maintain mobile apps.
One of the main obstacles of building and sustaining mobile apps is security concerns. Mobile devices are vulnerable to hacking, malware, and other security threats, which can compromise sensitive customer and business data. Additionally, mobile apps can be vulnerable to data breaches, which can lead to serious consequences for the company.
Another obstacle is the integration of mobile apps with existing systems, such as the company’s ERP system. This can be a complex and time-consuming process that requires specialized skills and resources. Additionally, there may be compatibility issues that need to be addressed in order to ensure seamless integration.
Finally, building and maintaining mobile apps can be costly and time-consuming. This includes the cost of developing the apps, as well as the ongoing cost of maintenance and updates. Additionally, IT teams may need to provide training and support for salesmen in order to help them effectively use mobile apps.
In conclusion, mobile devices offer many benefits for salesmen, including increased flexibility and accessibility, improved productivity, and enhanced customer engagement. However, there are also obstacles that must be overcome in order to build and sustain mobile apps, including security
QUESTION 2
From the perspective of a Fitter salesman, mobile devices can provide a number of benefits to the sales process. One of the main benefits is the ability to access customer and sales data on the go. This allows salespeople to access customer information, such as contact details and previous purchase history, at any time and from anywhere. This can help them to be more efficient and effective in their sales efforts. Additionally, mobile devices can also be used to access and update the company’s ERP system, which can help to ensure that sales data is accurate and up-to-date.
Mobile devices can also be used to conduct virtual meetings, which can save time and money for the sales team. This is especially beneficial for salespeople who are on the road frequently, as they can conduct meetings with customers and other stakeholders remotely. Furthermore, mobile devices can also be used to create and send proposals, presentations, and other sales materials, which can help to increase the effectiveness of the sales process.
However, from the perspective of Fitter’s IT team, there are also some obstacles to building and sustaining mobile apps. One of the main obstacles is the high cost of developing and maintaining mobile apps. Additionally, mobile apps require frequent updates and maintenance to keep them running smoothly, which can be costly. Another obstacle is the need to ensure the security of the company’s data, which can be challenging, especially when the data is stored on mobile devices. Furthermore, there is also a need to ensure that mobile apps are compatible with the company’s ERP system, which can be challenging, especially when the ERP system is complex.
The best course of action for the company would be to conduct a thorough cost-benefit analysis before deciding to build and sustain mobile apps. This will allow the company to evaluate the potential benefits of mobile apps against the costs and challenges of building and maintaining them. Additionally, the company should also consider the specific needs of the sales team and the IT team, and seek to find a solution that meets the needs of both teams.
One possible solution would be to use a mobile app development platform such as Xamarin or React Native, which allows the company to develop mobile apps that are compatible with the company’s ERP system, while also reducing the cost of development and maintenance. Additionally, the company should also consider using mobile device management (MDM) and mobile application management (MAM) solutions, which can help to ensure the security of the company’s data, and also ensure that mobile apps are compatible with the company’s ERP system.
In conclusion, mobile devices can provide a number of benefits for Fitter sales team. However, the IT team also faces challenges in building and sustaining such mobile apps. The best course of action for the company would be to conduct a cost-benefit analysis and consider solutions that meet the needs of both teams, such as using a mobile app development platform and mobile device management and mobile application management solutions.